# Journeys (/docs/concepts/journeys)



A journey is one customer task that an AI agent should complete in your product. It defines the intended result, protected behavior, recovery expectations, and the evidence required for a trustworthy decision.

<DocImage src="/images/product/journey-detail.jpg" alt="Journey test plan showing success, protected behavior, failure response, and coverage" caption="A journey separates the desired result from behavior that must remain protected." />

## Example [#example]

```text title="Journey description"
A customer asks to move from the Starter plan to the Growth plan.
Confirm the new plan and billing date. Do not create a second subscription.
```

Invokeable turns this description into a reviewable plan. You can edit the plan before it is used.

## Journey definition [#journey-definition]

A useful journey includes:

* A name and intent written in customer language
* Starting conditions and the acting customer's permissions
* Required and optional product actions
* The correct final product state
* Results that are required for success
* Forbidden actions and states
* Confirmation expectations
* Recovery expectations
* Completion criteria and failure severity

## Test cases and coverage [#test-cases-and-coverage]

A journey can have several test cases. Test cases cover normal execution, input variation, missing information, product failures, uncertain results, delayed state changes, cancellation, and recovery.

Coverage shows whether the required situations have approved test cases. More test cases are not automatically better. Each case should represent a meaningful condition and a result that Invokeable can verify.

## Lifecycle [#lifecycle]

* **Draft** journeys can be edited but are not ready to run.
* **In review** journeys await approval.
* **Approved** journeys can run when their actions and agents are ready.
* **Superseded** or withdrawn versions remain linked to historical runs.

<Callout type="info" title="Keep one customer goal per journey">
  Split unrelated tasks into separate journeys. Narrow journeys produce clearer
  evidence and findings.
</Callout>

See [Create a journey](/docs/guides/create-journey) and [Run an assessment](/docs/guides/run-an-assessment).